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ServiceNow Master SME

Job Type: Contract

Job ID: 11047

ServiceNow Master SME, Remote or On-site in Woodlawn, MD

Our client is seeking a ServiceNow Master SME for a contract opportunity. 

Contractor can work remote or on-site in Woodlawn, MD.  May require periodic trips to Woodlawn.

Job Description

  • Develop custom workflows utilizing modern web technologies.
  • Configure out of the box workflows and create/maintain custom workflows.
  • Integrate ServiceNow applications with 3rd party partners.
  • Rapidly prototype new solutions.
  • Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom Javascript.
  • Troubleshoot and resolve problems.
  • Orchestrate and automate tasks.
  • Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment.
  • Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members.
  • Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.
  • Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.
  • Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
  • Developing user friendly catalog items with experience writing orchestration workflows such as Content Management, Web Services
  • Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
  • Support data migration as needed.
  • Design and implement solutions following established Configuration Management policies and standards.
  • Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained. 
  • Assist in design, build and management of innovative end-user centric solution using ITSM to provide an automated online Product Catalog that is efficient and cost effective, contains relevant technology, and has the flexibility to add products.
  • Assist in developing detailed concept an implementation plan for the ITSM portal and Product Catalog.
  • Assist in developing ServiceNow Design Plan to request design/layout changes to enhance service delivery model in conjunction with client and other contractors. 

 

Requirements

  • Requires subject matter expertise experience with ServiceNow.

 

Please Note

  • Only those individuals selected for an interview will be contacted.
  • No calls, inquiries, or Third Party Vendors please.
  • We are an equal opportunity employer (Unable to sponsor H1B Visas).
  • $1000 Referral Bonus offered - www.aci.com.

 

Since 1988, The ACI Group, a Baltimore-based IT staffing firm, has been committed to hiring the industry’s leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.



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