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Help Desk Technician

Job Type: CTH

Job ID: 11007

Help Desk Technician, Bethesda, MD

Our client is seeking a Help Desk Technician for a contract to hire opportunity in Bethesda, MD.

Job Description

The Help Desk Technician is responsible for completing daily troubleshooting and deployment tasks related to Windows and MacOS computer systems for the ORS/ORF divisions at NIH. Daily tasks include: Receiving tickets via ServiceNow ticketing system, prioritizing tasks and assignments, documenting all troubleshooting and resolution steps within the ticket system, providing advanced level troubleshooting for Windows computer systems, escalating incidents and problems as necessary to the appropriate teams, working with vendor support to troubleshoot hardware defects, working with internal technology teams to provide a complete solution to the customers’ needs, and any other duties as assigned by the leadership team.




Applicant selected will be subject to a security background investigation and will need to meet eligibility requirements for a Federal Government Public Trust clearance.

Please Note

Since 1988, The ACI Group, a national IT staffing firm, has been committed to hiring the industry’s leading professionals and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.


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